FAQ
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, you have 48h to cancel the order unless its already being shipped.Pre-orders cannot be cancelled as these are made to order. Should you no longer want your purchase after receiving the order you can exchange to something else or receive store credit note, you will need to submit an exchange request through support@mixedgals.com and send the unwanted items back in original condition within 14 days.Mixedgals cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
I NEED TO PAY ADDITIONAL TAX FOR MY PARCEL IS MIXEDGALS COVERING THIS COST?
Please be aware that taxes and duties are not included in our prices at checkout. In most cases, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). MIXEDGALS has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
I MADE AN ORDER ____ WHEN WILL MY ORDER SHIP?
If your item/s are marked under pre order you can check the estimated pre-order time chart. It varies between 3-5 weeks.
If your item is in stock we always aim to ship the item within the next day.
DO YOU HAVE A PHYSICAL STORE?
No, we are currently only selling through www.mixedgals.com
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. All payments processed through our website are made via secure payment gateway. Any purchase made from mixedgals.com are guaranteed to be authentic.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at support@mixedgals.com so we can review the matter and help replace your order.
WHAT IS YOUR RETURN POLICY?
Currently we are only accepting exchanges or provide store credit note for future purchases. We do not offer refunds or accept order cancellations after 48 hours unless we are not able to deliver within our promised timeline.
WHERE IS YOUR WAREHOUSE/ WHERE IS THE ITEM BEING SENT FROM?
Our warehouse is located in Bangkok, Thailand.